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Treasurer Academy - MAN303T - Pitt County Schools
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MAN303T - Customer Service Training

8/14/2018
When: Tuesday, August 14, 2018
8:30 AM
Where: Pitt County Schools
Greenville, North Carolina 
United States
Presenter: Debra Dixon Doss
Contact: Pam Satterfield
910-331-0841

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MAN 303T  Customer Service
 
This course will cover customer service and the importance of excellent customer service in schools.  What kind of memories do you create for the customers and the team you work with daily?  What type of impression do you make in person, on the phone?  Is it a positive or negative impression? Participants will recognize issues and situations that may be influenced by generational differences, apply practical tips for working successfully in a multi-generational workplace, effectively manage the impression he or she gives in person, and on the phone and discover tips in providing great customer service.  The course includes lecture, group activities/discussions, case studies, role play and self-assessments.

© North Carolina Association of School Business Officials

164 Beane Run,
Rockingham, NC 28379

Tel: 910.331.0841
E-mail: ncasbo@gmail.com