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Treasurer Academy - MAN303T and MAN304T - Craven County Schools and Surrounding Districts
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MAN303T - Customer Service and MAN304T - Time Management and Problem Solving

10/25/2018
When: 8:30 AM
Where: Craven County Schools
1816 Hazel Avenue
New Bern, North Carolina 
United States
Presenter: Debra Dixon Doss
Contact: Pam Satterfield
9103310841

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MAN 303T  Customer Service
This course will cover customer service and the importance of excellent customer service in schools.  What kind of memories do you create for the customers and the team
you work with daily?  What type of impression do you make in person, on the phone?  Is it a positive or negative
impression? Participants will recognize issues and situations that may be influenced by generational differences, apply practical tips for working successfully in a multi-generational workplace, effectively manage the impression he or she gives in person, and on the phone and discover tips in providing great customer service.  The course includes lecture, group activities/discussions, case studies, role play and self-assessments.

MAN 304T  Time Management and Problem Solving
This course will cover the importance of good time management and problem solving skills in a school.  Managing time and effectively problem solving is a critical skill for being more productive and relieving stress.  This course will focus on the skills, tools and strategies for managing time appropriately, setting priorities and making time spent more productive by identifying and learning how to avoid time wasters.  The course will cover the problem solving model and keys in solving problems.  The course includes lecture, group activities/discussions, case studies, role play and self-assessments.


© North Carolina Association of School Business Officials

164 Beane Run,
Rockingham, NC 28379

Tel: 910.331.0841
E-mail: ncasbo@gmail.com